If your delivery is late, please contact us with your order ID and tracking number which we sent you by e-mail. In the event of non-delivery we can only resend the order or offer gift certificate after the Post Office classifies the parcel as “lost mail”.
Please be noticed that the postal office always need few months to investigate the lost mail issue.
Please Note if no one is available to accept the delivery, the package will be returned to your local Mail sorting office.
Please double check the shipping information during checking out the shopping cart. Hi-Yo cannot be held responsible for the late or loss of delivery, including customs delay, insufficient delivery address etc.
Delivery Time Charges (Speed Post Service)
1.Only 5 - 8 days to global countries,except OEM/ODM order.
The accurate shipping time depends on the destination, please Contact Us for details.
2.For OEM/ODM order, 10-15 working days for the first order once we get the deposit and confirm all OEM details, the exactly delivery time depend on the quantities.